At Event Medical Plus, we pride ourselves in our ability to service every event with a personalised, tailored approach. We achieve this by ensuring that a dedicated Account Manager, who will manage the client’s account and build a productive partnership, is appointed to every client. We consider every event in it’s own right and utilise intelligence and experience with the event, where appropriate, to forecast the demand on medical services, but also acknowledge that each event can have unique circumstances that change the risk profile.

As a guide, please consider the following case study to understand how your Account Manager may consider your event.

Case Study: The Triathlon

We were approached by the organiser of a triathlon  that was planned be held in late September. Being a triathlon, the participants would partake in swimming, cycling and running activities. The event was to be held on one Sunday morning and expected to run between 7am and 11am. The event organiser was able to verify that there were 80 participants already registered with a further 20 expected to do so by the time the event came about. This particular triathlon is known to draw a crowds between 200 and 300 spectators, most of whom had historically stayed for the duration of the 4-hour event. The crowd of spectators would predominantly be congregated around the start/finish line and interchange areas, although there was some expectation that they would spread out along the bank of the water course.

This specific event was open to semi-professional and amateur participants of varying ages. At the time of the event organiser placing the booking, the youngest registered participant was just 7 years old, whilst the oldest was 70 years old.

The layout of the event activities was spread out across a large area that involved many back streets, as well as a number of main, arterial roads. The swim portion of the event, held in a nearby waterway, was being supported by qualified water-rescue personnel, who would transport ill or injured swimmers to the shore for attention by Event Medical Plus healthcare practitioners. The running portion of the event was largely in parklands and reserves, and included some public roads. Those roads were relatively quiet roads with low speed-limits and had a significant number of marshals positioned along that section of road. With respect to the cycling portion of the event, some traffic management was being undertaken by marshals around intersections and turning lanes on the main roads, but for the most part, cyclists were racing under ‘normal road conditions’. All in all, the length of the cycling course was measured at 4.2 kilometres, with participants cycling a varying number of laps depending on their registered class.

The triathlon was being held approximately 5 minutes from a major hospital with an operating emergency department.

In addition, the event organiser made a special request that a marquee or similar structure is placed onsite as a medical centre for participants and patrons to present to, should they suffer an illness or injury.

Over the planning phase, the Account Manager for this event investigated the following considerations:

  • The ease of access to areas where an injured or ill person could be. This included the shoreline, all areas of the running track and all areas of the cycling track. This consideration included any potential delay by an ambulance to access any of the areas.
  • The proposed location of the medical centre and the ability for an ambulance to enter and exit this location.
  • The clinical accreditations of Event Medical Plus healthcare practitioners and the needs of the event versus the benefits to the participants and patrons of having higher qualified staff on site.
  • The equipment that Event Medical Plus would need to supply, including a vehicle to travel to ill or injured persons along the running or cycling tracks, where an ambulance may be delayed.
  • The weather forecast, specifically in the week leading up to the event.

The Account Manager formulated a proposal for the event organiser, that involved two options of coverage. After some discussion, the event organiser agreed to change the locations of some of the marshals along the cycling track, and as a consequence was able to access the more cost-effective option.

This option, involved Event Medical Plus providing the following resources to this event:

  • Healthcare Practitioners
    • 2 Registered Nurses and/or Paramedics, or a combination of both; and
    • 2 Responders
  • Equipment and Resources
    • All medical equipment and consumables for the event;
    • 1 Patient bed, with suitable resuscitation facilities, including oxygen, defibrillator, life-saving drugs;
    • 1 Vehicle equipped with resuscitation equipment, including oxygen, defibrillator, life-saving drugs;
    • Adequate arrangements within the medical centre to manage up to 5 seated patients and any one time;
    • Portable radio communications managed by Event Medical Plus; and
    • A partnership arrangement with a local medical centre for priority, bulk-billed consultations for patients who require further, non-urgent medical care.

As part of the discussion with their Account Manager, the event organiser found that they were able to reduce the cost of Event Medical Plus services to their event even further, by supplying the following equipment themselves:

  • A marquee (6m x 6m) with suitable flooring;
  • A portable table and 5 suitable chairs; and
  • Water and ice for participants and treatment of ill and injured persons.

As it happened, the event organiser found that they were able to supply these resources by simply adjusting the distribution of equipment that they already had.

For a discussion about your event and the specific circumstances that your event may face, feel free to contact us by completing the Request a Quote form for your event.